Chez Tingstone store, nous nous engageons à vous offrir la meilleure option d'expédition. Chaque jour, nous livrons des centaines de clients, en veillant à vous fournir les plus hauts niveaux de réactivité à tout moment.

1. Est-ce que Tingstone livre dans mon pays ?

Nous livrons dans presque tous les pays du monde, sauf les suivants, en raison de restrictions d'expédition. Nous en sommes désolés et continuerons à y travailler.

  • Bahamas
  • Yémen
  • Cuba
  • Iran
  • Soudan
  • Syrie

 



    Vous pouvez bénéficier de la livraison gratuite pour les commandes de plus de 99,99 $ US. Sinon, les frais d'expédition commencent à 15 $ US. (Certaines zones éloignées peuvent nécessiter des frais d'expédition supplémentaires)

    PS. Nous avons des promotions de livraison gratuite sur tout le site pendant la saison des soldes. Restez connectés !

    Note :
    1. La "livraison gratuite pour les commandes de plus de 99,99 $ US" n'est disponible que pour les articles à prix régulier, pas pour les articles gratuits.
    2. Les frais d'expédition de 15 $ US pour les produits gratuits ne sont pas déductibles. Les 15 $ US incluent les frais de traitement, l'expédition et les droits de douane.

    Les frais d'expédition sont calculés au moment du paiement et varient en fonction du poids du produit et de votre lieu de livraison. Nous nous efforçons de garantir que les frais d'expédition soient abordables. Cependant, nous sommes à la merci de nos transporteurs. Par conséquent, même s'il s'agit d'un produit gratuit, des frais d'expédition seront toujours facturés.

    J'espère que mon explication vous sera utile. N'hésitez pas à nous faire part de toute autre question.

     

    3. Combien de temps faudra-t-il pour que ma commande arrive ?

    Délai de livraison total = temps de traitement + temps d'expédition

    (sans compter les retards douaniers, les week-ends, les jours fériés et toute circonstance imprévue)

    Délai de livraison

    • Traitement de la commande : 2-5 jours ouvrables.
    • Délai d'expédition express (Fedex / DHL) : 6-8 jours ouvrables.
    • Délai d'expédition standard : 7-20 jours ouvrables.

      Informations d'expédition erronées

      • Si vous avez laissé une adresse de livraison ou des informations de contact erronées, veuillez contacter notre service client dans les 2 heures.
      • Veuillez noter qu'il est de la responsabilité des clients de saisir correctement leur adresse de livraison. Nous ne pouvons pas rediriger vers une autre adresse de livraison après avoir traité et expédié le colis.
      • Contactez-nous à contact official@tingstone.com
         Pays Délai de livraison (jours ouvrables) 
        États-Unis, Canada, Royaume-Uni, Mexique, Pays-Bas, Allemagne, France, Nouvelle-Zélande, Espagne, Danemark, Autriche, Suède, Singapour 7-15 jours

        Australie, Israël, Suisse, Lettonie, Italie, Portugal, Grèce, Chypre, Hongrie, Croatie, Finlande, Irlande, Norvège, Thaïlande, Malaisie, Slovaquie, Mexique, Brésil, Pologne, Vietnam, Lituanie, Belgique, Japon

        		 10-20 jours

        Note :

        1. Pour les autres pays ne figurant pas sur la liste, veuillez consulter la page de paiement réelle ou contacter notre service client.

        2. Ce tableau est à titre indicatif seulement, veuillez consulter le coût d'expédition exact et le délai de livraison sur la page de paiement réelle.

         

        4. Comment puis-je suivre ma commande ?

        Une fois votre commande expédiée, nous vous enverrons un e-mail avec les informations correspondantes. Après cela, vous pourrez cliquer sur :   SUIVRE MA COMMANDE pour suivre l'état de l'expédition.

        Si la page ci-dessus ne fonctionne pas, veuillez la vérifier sur la page : https://t.17track.net/en#nums


        5、Pourquoi votre colis a-t-il été expédié mais les informations d'expédition n'ont pas encore été mises à jour ?

        1. Lorsque le produit est fabriqué à la main en Chine et livré au transporteur, le numéro de suivi de la commande sera ensuite téléchargé sur la page de la commande.

        2. En raison du transport international, il faut 3 à 5 jours pour que le colis arrive à l'aéroport du centre d'expédition international. Pendant cette période, il n'y a pas d'informations de transport pour le transport intérieur du Tibet ou du Népal vers le centre d'expédition international. Les informations d'expédition ne seront pas mises à jour tant que le colis n'arrivera pas au centre d'expédition international et ne sera pas scanné.
        ,"apool":{"numToAttrib":{"0":["bold","true"],"1":["textHighlight","rgb(31,35,41)"],"2":["author","7203609209001754626"]},"nextNum":3}},"align":"left","text_indent":0}},"doxcnGCq4d1Trl02rWkbAQVFPHf":{"id":"doxcnGCq4d1Trl02rWkbAQVFPHf","snapshot":{"type":"ordered","parent_id":"HMcZdKm9AoYZYpxhwYpchyKGnff","comments":null,"locked":false,"hidden":false,"author":"7203609209001754626","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["textHighlight","rgb(31,35,41)"],"1":["author","7203609209001754626"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+62"},"text":{"0":"Lorsque le produit est fabriqué à la main au Tibet ou au Népal et livré au transporteur, le numéro de commande de suivi sera téléchargé ultérieurement sur la page de commande."}}},"align":"","seq":"1"}},"doxcn7kAwvLD5JQ72SwpX0oqvae":{"id":"doxcn7kAwvLD5JQ72SwpX0oqvae","snapshot":{"type":"ordered","parent_id":"HMcZdKm9AoYZYpxhwYpchyKGnff","comments":null,"locked":false,"hidden":false,"author":"7203609209001754626","children":[],"text":{"initialAttributedTexts":{"text":{"0":"En raison du transport international, il faut 3 à 5 jours au colis pour arriver à l'aéroport du centre d'expédition international. Pendant cette période, il n'y a pas d'informations de transport pour le transport intérieur du Tibet ou du Népal vers le centre d'expédition international. Les informations d'expédition ne seront pas mises à jour tant que le colis n'arrivera pas au centre d'expédition international et ne sera pas 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data-lark-record-format="docx/record" class="lark-record-clipboard">
        Alors ne vous inquiétez pas et attendez simplement 3 à 5 jours pour que les informations soient mises à jour.


        6. Que faire si le colis n'arrive pas ?

        Si vous ne recevez pas votre colis 60 jours après son expédition, veuillez nous contacter à l'adresse suivante : official@tingstone.com. Nous vous en renverrons un nouveau ou nous vous rembourserons intégralement.

         

        Pour obtenir de l'aide et des renseignements, vous pouvez consulter la section FAQ ou nous contacter des manières suivantes :
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